ThinKiosk Logs

This article will outline the steps to retrieve the logs from a ThinKiosk machine. #TK-KB3

Written by Giuseppe

Last published at: January 20th, 2023

There are several ways how to collect logs from the ThinKiosk client.

From the Management Console




If the device is showing online (green icon), click "Retrieve Device Logs" on the device itself. 

Delete

From the client GUI



If the device is not online on the console, to retrieve the logs from the ThinKiosk client, simply unlock the client with the password provided by your admin, and from the "Admin Menu:" click "Export logs" 

Delete

From the file system (outside of GUI)



In the unlikely scenario where Installation fails, or the ThinKiosk machine service doesn't start, you won't be able to retrieve the logs using the UI or the console, hence a manual approach has to be done.

Simply open the ThinKiosk installation path and send the support team, if requested, any .log or .log_old file inside this location.

Delete

Ready-to-use Powershell script



In the unlikely scenario where Installation fails, or the ThinKiosk machine service doesn't start, you won't be able to retrieve the logs using the UI or the console, instead of the manual gathering, you can launch Powershell terminal on the unlocked Thinkiosk machine, and copy-paste the script from this link directly. Then run it.

The logs will be saved in a zip file on the Desktop, named after the machine name:

Delete